Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, with all original packaging and accessories. The seal should not be tampered with; if the seal is broken, we will not accept the return. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at akash@risingequine.com. Please note that returns will need to be sent to the our registered address. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to prepare your package for return. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at akash@risingequine.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at akash@risingequine.com.